All product returns are subject to approval according to the following process:
Step 1 – The customer must comply with the following:
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The order must have been placed no more than 30 days prior. After this period, warranties will be covered by the product manufacturer.
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We only accept returns for factory defects or if a different product than the one purchased was received.
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Clearly specify the reason for the return, supported by photographic and/or video evidence.
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Identify the invoice and/or order number related to the purchase.
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Submit a written return request via email to [email protected].
Step 2
The Sales Executive will process the return.
Once the request is approved, a return shipping label will be issued.
Step 3
The customer is responsible for making the return while meeting the following requirements:
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Properly packaged (with adequate protection against impact, moisture, static, dust, excessive heat, theft, loss, etc.).
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Attach the return label to the package and deliver it to the corresponding shipping company.
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Any legal, environmental, safety, or other issues that may arise from the return shipment are the sole responsibility of the customer.
Step 4
Once the product arrives at our facilities, it will be inspected and the corresponding return or refund will be processed.
In case of damage or missing items, these will be charged to the customer, and an invoice will be issued to cover the cost.